Privacy Policy

Effective Date: 25 May 2026

Introduction

At Clear Momentum Ltd, we take your privacy seriously. We are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR). When you trust us with your information to source your building supplies or manage your projects, we ensure it is stored securely and used responsibly. This policy explains how we collect, use, and protect your personal data.

The Information We Collect

We build long-lasting partnerships with our trade and retail customers. To do this effectively, we need to be transparent about the data we gather. We may collect the following information:

Account Information: Name, email address, postal address, telephone number, and details required to set up a credit account, such as trade references and company details.

Payment Details: Information necessary to process your orders and manage your account.

Communication Records: Emails, messages, and notes from phone calls or consultations regarding your projects and material needs.

Website and Digital Data: When you use our website, we collect your IP address, browser type, device information, and details about your browsing behaviour (such as pages viewed or products searched).

Purchase History: Records of your quotes, orders, and abandoned baskets, which help us recommend relevant materials and offers for your future builds.

We always ensure we have a lawful basis for processing the personal data we collect.

How We Use Your Data

We use your information to provide the reliable service you expect and to keep your projects moving efficiently. Specifically, we use your data to:

Supply the building materials, tools, and services you request.

Manage your account, including sending statements, invoices, and collecting payments.

Communicate with you regarding your orders, deliveries, or general inquiries.

Send you marketing communications about products and offers that add value to your business or DIY projects (where you have provided consent).

Administer, personalise, and improve our website to make your online experience as seamless as possible.

Comply with our legal and regulatory obligations.

Data Security

Protecting the information you share with Clear Momentum Ltd is our responsibility. We take all reasonable precautions to prevent the loss, misuse, or alteration of your personal data. We use secure servers, encrypted software for processing online purchases, and trusted accounts software to manage your details safely. All personal data is stored securely on servers located within the UK.

Data Retention

We keep your information only for as long as necessary to fulfil the purposes outlined in this policy. Once we no longer need your data to manage your account, support your warranties, or meet legal obligations, we delete it promptly and securely.

Your Rights

Under GDPR, you have full control over your personal data. You have the right to:

Access your data: Request a copy of the personal information we hold about you.

Update your data: Request corrections to any inaccurate or incomplete information.

Request deletion: Ask us to erase your personal data, provided we do not have a lawful reason to retain it.

Object to processing: Object to how we use your data for certain activities.

Withdraw consent: Change your marketing preferences or opt out of communications at any time.

Lodge a complaint: Raise a concern with a supervisory authority if you feel your data is being mishandled.

If you need to update your details, change your marketing preferences, or request access to your data, please contact us. Please note that processing access requests or preference changes may take up to one month.

Information About Our Use of Cookies

A cookie is a small file of letters and numbers placed on your device when you visit our website. Cookies help us recognise your device and understand how you browse our site, allowing us to optimise your experience.

We use cookies to:

Remember you when you return to our website, saving you time when searching for materials.

Collect anonymous analytical data to understand how our website is used and where we can improve.

Enable social sharing buttons (such as Facebook, Twitter, and LinkedIn). These platforms may collect information about your internet activity. We recommend checking their respective privacy policies to understand how they use your data.

Our website does not require you to input personal data just to browse. However, if you request quotes, updates, or register an account, the information you volunteer will be linked to your browsing activity to help us serve you better.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in the law or our business operations. We will post the latest version on our website and may communicate significant changes via your statements or invoices.

Contact Us

If you have any questions regarding this privacy policy, how we handle your data, or if you wish to exercise your rights, please reach out to us:

Contact: Alex Sansom

Email: alex.sansom@clearmomentum.co.uk

Phone:

Clear Momentum Ltd – Your trusted partner for reliable service and expert building solutions.